Q)What are the check-in and check-out times?

A) Check-in time is 15:00 and check-out time is 10:00.
Please note that we are unable to accept the early check-in.

Q)Can I make a reservation for dinner time?

A)Dinner can be booked to start between 18:00 and 20:30.
Please note that we may not be able to accept your preferred time depending on the availability of the venue.

Q)Can I stay at the inn with my toddlers and young children?

A) Yes, you can stay at our inn with toddlers and young children. Please let us know when you make your reservation so that we can prepare special meals for children.

Q) I have food allergies.

A) We will do our best to accommodate your request upon receiving your detailed request. However, we may not be able to accommodate requests made on the day.

Q)Can you prepare vegetarian food?

A) Currently, we do not provide vegetarian, vegan, or halal food.

Q)Do you accept credit cards and QR payments?

A)We accept the following brands of credit cards and QR payments.
Credit cards: Visa, MasterCard
QR payment: PayPay, ALIPAY, auPAY, d-barai, Melpay
*Please note that the payment methods may differ from those available on each reservation site.

Q)Is there a shuttle service from JR Asahikawa Station?

A) We offer a free shuttle service from JR Asahikawa Station for guests staying with two or more people, or for parties and dinners with 10 or more people.
*Please make a reservation at least 3 days prior to your arrival.
>Click here for more information about the free shuttle service.

Q)Do you have the parking lots?

A) We have a free parking that can accommodate up to 70 cars including 2 large vehicles.

Q)Are there any electric vehicle charging facilities (EV charging stations) nearby?

A)There are two EV charging stations in our off-road parking. Please feel free to visit with your electric vehicle.

Q)Is Wi-Fi available in the property?

A) Free Wi-Fi is available for the guests of SENSYOEN and Soba Restaurant SOBASEN in all areas of the property including guest rooms. Please ask our staff for details.

Q)Is the bathwater at SENSYOEN hot springs?

A) The bathwater at SENSYOEN is not hot springs, but pure cold mineral water from Takasagodai heated for bath. The water is soft with low hardness and has a good moisturizing effect reputed to be gentle on the skin and hair, leaving you feeling smooth after bathing.
We also have daytrip bath available. If you are in the neighborhood, please stop by.
>More Information.

Q)Do you have a banquet hall?

A)We have five banquet halls, from large banquet halls for large parties and seminars to small banquet halls for small meetings.
>Click here for detailed information on our banquet halls.

Q) Is it possible to smoke in the inn?

A) Smoking is not allowed in the property except in some rooms. Please use the smoking booth located in front of the elevator on the second floor of the new building.